Kurtz Metals and the Four Business Practices for Success!
November 25th, 2013 by
So, what makes Kurtz Metals different from the rest of scrap metal recycling companies? What has allowed us to thrive for more than thirty years? It goes without saying that providing reliable, friendly service to the non-ferrous scrap recycling community play a critical role in our success. However there is more to picture than meets the eye. For us four key best business practices allow us to succeed in these competitive times.
You can never lose when your business is built on integrity. When customers know they can trust you every step of the process, whatever it is, they will return and spread the good word. When it comes down to it, honesty is not only the best policy; it is the only policy.
2. Appreciate Your Customers
After being in business for a while, it is easy to become complacent. Don’t do it! There is no guarantee that your customers will always come back. If you don’t treat them with the utmost respect and caring, they will go somewhere else. It never fails.
It might sound odd, but you should encourage customers to question things. When your clients feel they are free to question everything, how you are doing something, why you chose a certain process, or why something cost what it does, you are leveling the playing field. Your customers will feel like equals and from there it is s much easier to gain their trust.
4.Keep it Clean!
Keep your facility clean. Sounds basic, but you would be surprised how many people in our industry skip this step. Not only do your customers feel more comfortable visiting your facility but it also makes for a much better work environment. Cleanliness not only brings customers back but it also helps you keep valuable employees on your team.
At Kurtz Metals, we truly feel that if you can follow these four basic but critical business practices, success is much easier to attain.